Return Policy
What is the return policy?
You may return most in-stock department store items to us within 14 days of receiving your order. Return shipping fees apply based on your location. If your refund qualifies under our refund policy, you will receive a full product refund (excluding initial shipping costs).
All returned goods must be sent back in original new condition, including complete products, original packaging, sealed boxes, accessories, user manuals, warranty cards, promotional free gifts and full attachments. Incomplete packaging, opened items, or damaged goods may be refused for return. Any items damaged during the return shipment will be sent back to the customer at the customer’s cost.
If your return request fails verification, you shall be responsible for the return shipping fee. Please note that only one return label is available per order. For orders delivered in multiple packages, please wait until all items are received before submitting your return application.
We reserve the right to refuse refunds for returned items with missing original packaging, seals, accessories or official attachments. This policy protects product authenticity, hygiene and product quality for daily goods, home appliances, beauty and food products. By placing an order, you fully acknowledge and agree to our return regulations.
Return shipping costs will be deducted from your refund except for merchant liability issues, including defective products, wrong item delivery, missing items, or inconsistent product descriptions, for which we will provide free return labels.
Non-Returnable Situations
All returned items will be strictly inspected upon arrival. Returns will not be accepted under any of the following conditions:
Return requests submitted beyond the 14-day valid return period
Items with signs of use, opening, installation, consumption or personal hygiene contact
Non-returnable special categories: All sealed food, beverages, snacks, sealed daily chemical products, opened cosmetics, intimate hygiene products, disposable goods, bulk packaged goods and boxed gift sets are non-returnable without exception
Artificial damage, breakage, scratches or liquid leakage occurring after delivery
Items with self-modification, disassembly, hole punching or structural changes
Items stained with dust, oil, cosmetics, food residue or other dirt
Missing original packaging, safety seals, manufacturer labels, instruction manuals or supporting accessories
Only full-price products support returns and refunds; all clearance sale items, discounted promotional items and special offer products are final sale and non-refundable
What happens if I return items after the 14-day return policy?
We will not accept overdue return applications, no return label will be provided, and no refund will be processed.
Refunds (if applicable)
After we receive and complete the inspection of your returned goods, we will send you an email to notify you of the inspection result (approval or rejection).
If you choose the original payment method refund during the return process, a $30 return shipping fee will be deducted from your refund when using our official return label. This fee will be waived if the return is caused by our merchant error. The initial outbound shipping fee is non-refundable. The refund method confirmed during submission is final and cannot be modified afterward.
Custom Tax and Goods Lost Issue (if applicable)
Customs Duties: If customs imposes import or return duties, the relevant fees shall be borne by the customer and deducted from the refund amount.
Return Shipment Loss: The customer is responsible for any loss or damage occurring during the customer-initiated return transit. Refunds will only be issued after we successfully receive and verify the returned items.
How long does it take to process my return?
The entire return inspection and processing cycle takes 15–20 business days after we receive your package. Once the inspection is completed and approved, the refund will be automatically returned to your original payment method within 10 working days.
Late or Missing Refunds (if applicable)
If you have not received your refund after the processing period, please follow the steps below:
Double-check your bank account and payment record
Contact your credit card or payment platform, as financial institutions usually have delayed posting cycles
Consult your bank for possible system processing delays
How do I track the status of my return?
After you submit a return application on our website and our warehouse receives and processes your return, you can check real-time return progress and details through the "Track Order" or "My Account" page.
What if I accidentally ship an item that was not purchased on our site?
We are not responsible for receiving, storing or returning mistakenly delivered non-store items. If we receive erroneous returns, we reserve the right to charge reasonable processing and return shipping fees for resending the items.
We will retain erroneous returns for a maximum of 30 days and attempt to contact you. If we fail to contact you or receive the required fees within the period, we have the right to dispose of or donate the unclaimed items.
What if return or exchange due to Merchant errors?
For returns or exchanges caused by our merchant errors, including product quality problems, wrong item shipment, missing goods, packaging damage or inconsistent product description, we will bear all return shipping costs.
Processing steps:
Contact customer service in a timely manner and provide detailed problem descriptions, photos and valid evidence for verification
After confirmation, we will provide a free prepaid return label
After receiving and inspecting the returned items, we will arrange product replacement or full refund according to your preference within 10–18 business days
If you have any questions, please feel free to contact our customer service team!