Shipping Policy
General Shipping Rules
Please note that we process and ship orders only from Monday to Friday, excluding official bank holidays and public holidays. The official shipping timeline starts counting from the date you receive our shipping confirmation email. Our shipping service covers all department store categories, including daily necessities, home goods, small home appliances, beauty products, food snacks, maternity supplies and other general merchandise.
Once your order is successfully confirmed and paid, no order modifications are allowed. You cannot change the delivery address, shipping method, or any order details, including product style, quantity, specification, color, and combination of goods.
Most in-stock department store items will be shipped within 3-5 business days via mainstream logistics carriers including FedEx, USPS, EMS, and DHL. Please note that shipping delays may occur due to temporary stock shortages, special customs inspections for liquid, powder and food products, or other unforeseen special circumstances.
For shipments to certain countries and regions, local customs may impose import duties, taxes and related handling fees. All local tariff and tax expenses incurred upon delivery shall be solely borne by the customer. These fees are non-refundable even if you return all or part of your order subsequently. To help customers reduce tariff costs, we will try our best to combine multiple orders into one shipment and optimize the packaging scheme for bulk daily goods and boxed merchandise.
Backorders & Out-of-Stock Arrangements
We do not guarantee permanent stock availability for all department store products due to diversified categories and frequent inventory updates. If a product is temporarily out of stock or discontinued with no restock plan, we will promptly notify you of the backorder cycle and relevant details via email. If alternative substitute products of the same specification and function are available, we will actively recommend replacement options.
For customers with urgent purchasing needs, please contact our customer service team by email to negotiate feasible solutions, such as priority shipment of in-stock goods or order adjustment.
Online Order Tracking Instructions
Once your order is dispatched, you will receive an official notification email containing the tracking number and detailed real-time tracking guidance, allowing you to monitor the shipping status of your package.
Please note that the carrier’s official website and system require a certain synchronization cycle. It may take up to 2 business days for the tracking information to be fully updated and displayed normally. If no logistics data is found immediately after receiving the tracking number, please check again on the next working day.
Common Causes of Shipping Delays
The estimated delivery time is for reference only. Delays may occur due to the following objective factors, for which we do not bear liability:
Severe weather conditions that hinder transportation
Remote delivery areas outside major urban centers with slow local distribution
Sudden failures or service adjustments of logistics carriers
Temporary inventory shortage or restock adjustment of department store goods
Orders placed on official holidays with postponed shipment arrangement
Credit card authorization failure, payment verification exceptions and other order review issues
Customs inspection, detention or filing of liquid, powder, food and other special department store commodities
Refund Reminder: Only full-price regular products support refund services. All discounted, promotional and clearance department store items are final sales and not eligible for refunds.
We will strictly follow the process to arrange shipment and delivery as scheduled. However, all estimated delivery times are not absolutely guaranteed due to the above uncontrollable factors.